Returns And Refund Policy

At Billionaires Concepts Group (BCG), we strive to provide innovative online systems and tech development solutions of the highest quality. Our commitment to excellence extends to our Returns/Refund Policy, designed to ensure customer satisfaction while maintaining the integrity of our products and services.

1. Returns Policy:
   • BCG does not typically offer returns on services or products except in cases of documented malfunction, defects, or errors.
   • Returns will only be accepted with proof of service or product malfunction/defects.
   • Requests for returns must be made within 30 days of the purchase or service delivery date.
2. Refund Policy:
   • Refunds will be considered only after all possible avenues for resolution, such as re-work, repair damages, or re-code, have been exhausted.
   • If a refund is deemed necessary, it will be processed using the original method of payment.
   • The timeline for refunds may vary depending on the nature of the issue and the complexity of the solution provided.
3. Warranty Coverage:
   • All BCG products and services come with a standard warranty against defects in materials and workmanship.
   • The warranty period and coverage specifics may vary depending on the type of product or service purchased.
   • Customers are encouraged to review the warranty terms provided with their purchase for detailed information on coverage and limitations.
4. Exclusions:
   • Our Returns/Refund Policy does not cover damage caused by misuse, neglect, or unauthorized modifications to the product or service.
   • BCG reserves the right to refuse returns or refunds for products or services that have been altered or tampered with after purchase.
5. How to Initiate a Return/Refund:
   • To initiate a return or request a refund, customers must contact our customer service team via email, phone, or our online contact form to report the issue.
   • Customers will be required to provide proof of purchase and details of the issue encountered.
6. Customer Responsibilities:
   • Customers are responsible for providing accurate information regarding the nature of the issue to facilitate a prompt resolution.
   • Any costs incurred for returning products to BCG for inspection or repair will be the responsibility of the customer unless otherwise specified.
7. Modification of Policy:
   • BCG reserves the right to modify or update this Returns/Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website or other communication channels.

By engaging with Billionaires Concepts Group (BCG) and utilizing our products or services, customers acknowledge and agree to abide by the terms outlined in this Returns/Refund Policy.

If you have any questions or require further clarification regarding our policy, please don’t hesitate to contact us.

Date of Policy Last Update: 26/02/2024